Frequently Asked Questions

eTrack insights enable customers to increase uptime, plan maintenance workflow before breakdowns, reduce maintenance costs by planning instead of reacting, and improve workplace safety.

eTrack uses proprietary technology to make the invisible visible, providing actionable insights for: operations, predictive and prescriptive maintenance, equipment and operational safety, and more.

• This is not more data – you have access to your data but eTrack’s solution is not the data, but the insights that come from the data.
• eTrack gives operational alerts, prescriptive instructions, and insights, versus lots of difficult to use data.

Insights include: emerging or recurring maintenance issues, actions to prevent downtime, utilization and idle time detail, equipment health, equipment geo-location, operational practices, e.g. impacts, unstable operation, and more

• eTrack was developed by operators for operators to provide practical actionable information.  
• The lift truck solution was developed for a Fortune 500 customer to specifically address productivity and safety. 
• OSHA provided eTrack’s founders with important information about lift equipment safety that was used in the design. eTrack’s founders are passionate about supporting workplace safety.  
• The technology was developed by a team experienced in equipment, enterprise business and operations management, AI, and secure systems. 
• The eTrack team believes in building the working relationship between equipment operators and management so never uses judgment or criticism to communicate insights.

• OEM solutions generally focus on the machine’s physical components, versus the operations.  eTrack provides both machine/maintenance information and operational information.
• Some examples: OEMs do not/cannot predict tire failure, most safety issues, or true utilization. 

• Most OEM solutions only work for newer equipment or require expensive retrofits that take hours to install.  
• eTrack works on any age of equipment so your entire fleet can be monitored for valuable insights that lead to increased productivity and safety.

• Because eTrack was developed as an industrial IoT solution, different information can be directed to different parts of the organization.  
• For example, alerts can be directed to maintenance or operational staff, and strategic insights can be directed to senior management.
• If desired, alert information can be shared with 3rd party maintenance providers through an API or daily reports.

• eTrack puts all equipment brands on a single reporting solution. 
• With OEMs, multiple brands of lift equipment need multiple products/platforms.  
• Unlike OEM retrofit solutions, eTrack is fast and easy to attach and works on equipment of different technology levels and ages.

• eTrack is attached non-invasively.
• The only connection is to the battery terminal.  The power use is less than 50 milliamperes. OEMs have reviewed the power requirements and consider it inconsequential.

• Unlike aftermarket attachments, eTrack uses digital sensors which are ultra-low power and do not drain the battery, using less than 50 milliampere of power in total.  
• eTrack does not connect to/with the engine control module so will not impact that unit. 

Because eTrack is attached non-invasively and does not interact any of the equipment function or electronic, it has no impact on the warranty.

• eTrack can be used on leased or owned equipment.  eTrack’s customers include Fortune 100 customers with all leased equipment.  
• eTrack can be de-installed; the Sensor Array can be attached and re-used on another piece of equipment if desired.

Multiple top-20 OEMs have reviewed eTrack’s specifications and attachment procedures as for other Fortune 100 customers; they did not have concerns. 

• eTrack provides simple re-attachment instructions and materials if they are needed. 
• eTrack monitors the eTrack Sensor Array continuously and notes if the equipment has stopped working.  
• eTrack can coordinate with customers and maintenance personnel to maintain the targeted 99.999% uptime.

• Yes.  
• eTrack can train your lift equipment technicians.  

eTrack procedures and materials were developed by equipment master techs and military trainers to be easily understood by service techs.

• The Sensor Array and Gateway are designed for and have been tested in rugged, dusty, and dirty environments.
• The sensors are sourced from industry leaders in sensor technology and have market-proven durability. 

Your data are used to trigger alerts, work orders, reports and related actionable information.  Anonymized data from all user equipment is combined with other user data to improve safety tracking and predictions for similar types of equipment.

• The system cannot be hacked to hurt your business/operation. 
• eTrack uses one-way communication of data from the equipment sensors to the eTrack Sensor Array.
• Each piece of equipment is a single end-point, so no system-wide interference is possible. 
• eTrack does not use customer WiFi or communication networks so bad guys cannot gain access to your business through eTrack.

• The company conducts regular penetration testing following industry protocols that meet Fortune 100 retail standards.
• eTrack was developed by a former military cryptologist with “dark web” experience.  
• eTrack’s software and technology is built on proven scale platforms. (e.g. Microsoft)